EMERGENCY CALL - THE NUMBER YOU MUST KNOW - How to Signal on a 999 call that you cant speak
In the UK to gain emergency assistance you simply dial 999, however what if you cant speak at that time .....
What can you do so that the call is treated as an emergency and not just terminated.
Due to the number of calls taken by the emergency services not all calls made to 999 are responded to which may come as a shock to many but is unfortunately the case mainly due to the limit on resources and the need to target incidents in order of priority.
Most silent calls made to 999 are accidental often due to the phone being in a pocket or bag and accidentally activated.
In 2001 ACPO introduced Silent Solution following a trial in the Metropolitan Police however this largely seems to have been ignored by the majority of the public and the press.
So the solution is simple
Dial 999 If unable to speak Dial 55 for Silent Solution
Following the murders of Kerry Power and Hannah Foster there were IPCC reviews on 999 silent calls and as a result Silent Solutions was supposed to be more vigorously promoted.
National Police Chiefs’ Council Lead for National Contact Management, Deputy Chief Constable Alan Todd said:
“The national ‘silent solutions’ system enables people to contact the emergency services without speaking by detecting background noise and prompting the caller to press ‘55’ if they want to be directed to police.
For more information
West Yorkshire Police Silent 999 Calls Hertforshire Police - Silent 999 Calls IPCC -Appendix B - Silent Solution ... See MoreSee Less
Airport Safety - Quick tip on improving your travel safety from Author and speaker Tony Willis
When you walk in the airport terminal it’s usually packed with people from a large number of countries and normally under a high police presence.
There is good reason for that. The vast majority of people in the terminal on the public side have bags and luggage and none of them have been through any security checks. Coupled with that there are a lot of people in a confined area which is about as big a security problem as you can imagine. To reduce the risk considerably avoid queues and get airside as soon as possible. Airside basically means once you are through the security screening.
If a business traveller you probably have access to a lounge and if so arrange to meet colleagues there but if not arrange to meet them once you have passed through security. Although airports themselves always remain high on the list of targets of various terrorist type groups mainly because of the publicity and impact they can have being airside is one of the few area in public where everyone around you has been through a security check.
Many airports outside across the world have no clear separation between arrivals and departures. This means that the clear barrier between those about to board a plane and those just in the airport or just arrived does not exist. Some airports only having security checks at the gate with the rest of the airport being unchecked. You should be aware however that often at this point everyone has a boarding pass so some level of filtering has occurred even though it’s not as high.
If in this type of airport spend as much time in the business lounge and sitting at the gate past security as possible.
What you are basically attempting to do is manage your risk. The biggest risk is due to the fact that there are a large number of people with large bags. Terrorists know this and they also know how much publicity they get from an explosion or attack at a major airport. As a result the further you can get from the majority of people who have not been through security checks the safer you are. ... See MoreSee Less
Conference Networking Conferences are always good places to network and a recent event in London proved better than most but at this one after the usual discussion along the lines
so what do you do?
I ended up talking to a Brazilian lady working for one of the large corporate banks in the city of London and she was amazingly enthusiastic saying that in Brazil it would obviously be provided without doubt to employees of medium to large size corporations and she couldn’t believe how naive and unaware many Europeans and Americans seem to be. She thought we that our training would be on most organisations agenda.
Perfect.... that’s exactly what anyone wants to hear when discussing their work and products when networking
After a little more discussion back and forth she related a tale of travelling with an American colleague to the Middle East. Between meetings at the office they decided to visit one of the famous bazaar. Looking through the many shops trading there they found a beautiful array of material at one place and after buying a range of the products and chatting to the owner, they were invited to the owners house for tea. Now coming from Brazil she said she was instantly alert saying that obviously there was no way this would happen but then her colleague mentioned that she had read this was part of the tradition and wouldn’t be a problem.
She must have noticed my wide-eyed look of disbelief or maybe it was my mouth dropping open either way she said it was at this point she almost shook her companion and said
“come on think for two seconds on what level does this make any sense at all?”
At last common sense kicked in and both returned safely with just a short story to entertain friends.
The problem is that common sense is what many people and organisations fall back on when asking their staff to travel, please don’t. Sense is only common when everyone is working from the same script. What you may consider obvious another person may not even consider. Tony Willis MBA FCMI Founder & Head Coach www.beawaretakecare.com... See MoreSee Less